Frequently Asked Questions
Click on the plus sign next to each question and your answer will drop down.
Q. How do I log in to Carma?
A. You can log in to Carma through the app or the website (https://car.ma/authentication). You’ll use the same username and password as your WeGoMil account. Forgot your password? There’s a password reset feature on website and app home screen.
Q. What if I don’t have an account?
A. Sign up today! It’s free and it’s easy: click here
Q. Will my earned credit from WeGoMil be transferred to my Carma account?
Yes! Check your account after November 1st bonus credit when you receive a new Carma account to help get you started!
Q. How much does the average commute really cost?
A. Commuting can be very expensive depending on distance and if you drive alone. If you look only at the gas costs it may look affordable, but if you look at total cost including maintenance, insurance and the need to replace the car periodically it can be very expensive–that is thousands of dollars per year. The table shows the WeGoMil fares compared to only gasoline costs, or the full cost of operating a car.
Q. As a driver, how much money do I recover?
A.You receive $1 for the first mile, then 20 cents for every mile after that. There is a 15% service charge for each trip. Payments are transferred electronically within the app once riders have been dropped off. You can cash in your payments at any time via PayPal to a bank account of your choosing.
Q. How do I know it’s safe to get in the car with a driver?
A. We have verified email addresses for all users and we show affiliations, such as employer. The Carma app also has feedback built in – published ratings by other users can let you know who the best drivers. Before sharing a ride, it’s a good idea to meet in a public place, maybe work or another location. Remember, you are responsible for your own safety!
Q. Is it legal to share commuting costs with the driver?
A. This is called “carpooling”, and over 12 million people in the United States use some form of carpooling daily by sharing driving responsibilities and costs. In the United States, Carma uses the IRS statutory 2012 rate of .56 cents per mile as the maximum amount that a driver can recover, which does not include fees such as tolls and parking.
Q. Can I use the same account to act as a driver and as a rider?
A. Yes, you can use Carma to share a spare seat when you drive or ride with someone else.
Q. How do I identify a rider that I am about to pick-up?
A. Carma will provide you with a photo of the rider. Carma will also send a personal identification number to the rider, which you enter into your smartphone at the start of a journey to verify their identity.
Q. I’m trying to book a ride, but it says I have no credit. What do I do?
A. In order to travel as a rider using Carma, you have to be prepared to pay the driver, and partially reimburse them for the cost of the journey. The WeGoMilitary team will provide credits for journey’s taken during the first the month. Should you run low on credit during this time contact us at firstname.lastname@example.org or email@example.com and we will gladly deposit additional credits into your account to keep you going.
Q. Is there someone that I can contact to help me if I encounter any difficulties with the application?
A. You can contact the WeGoMilitary support team at any time by e-mailing firstname.lastname@example.org
Q. Can I eat or drink while on Real-time Ridesharing journey?
A. No, please have respect for the driver and refrain form eating and drinking in their vehicle.
Q. I’m not seeing any services available in my area. Am I using the application correctly?
A. It may take some time for activity to grow sufficiently in your area to ensure that you are matched with someone most of the time. If no services are available, you can choose to subscribe to the service and we will let you know when there are more drivers on your routes. In the meantime, you can help to grow the network by encouraging your friends and colleagues to become Carma participants.
Q. Data connectivity (4G, 3G, Edge) is spotty in my area. Will Carma still work?
A.Yes. You can have drop-outs of data connectivity and Carma will still cache the relevant information, as well as manage riders and pick-ups. So, for example, you could pick-up a rider from a spot even if there is no data connectivity right at that spot. However, because it does rely on the phone network, you will not receive any bookings when you are out of coverage.